Privacy Policy
Last Updated: [2 January 2013]

1. INTRODUCTION

1.1 Welcome to Universelle Shop (individually and collectively, "Universelle Shop", "we", "us" or "our"). Universelle Shop takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our Universelle Shop website and mobile application (the "Platform"). "Users" refers to anyone who registers for an account with us to use our Services, including both buyers and sellers (individually and collectively, “Users”, “you” or “your”). We recognize the importance of the personal data you have entrusted to us and believe it is our responsibility to properly manage, protect, and process that data. This Privacy Policy (“Policy”) is designed to help you understand how we collect, use, disclose, and process your personal data.

1.2 "Personal Data" means data about an individual who can be identified from that data, or from that data combined with other information to which an organization has or is likely to have access. Common examples include name, identification number, and contact information.

1.3 By using the Services, registering for an account, or accessing the Platform, you acknowledge and agree to the practices and policies outlined in this Privacy Policy, and you hereby consent to our collection, use, and processing of your personal data as described herein. IF YOU DO NOT CONSENT TO THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM.

1.4 We reserve the right to amend this Privacy Policy at any time. Your continued use of the Services or Platform, including the placing of orders, shall constitute your acknowledgment and acceptance of any changes made to this Policy.

2. WHEN WILL UNIVERSELLE SHOP COLLECT PERSONAL DATA?

2.1 We may collect personal data about you:

• When you register for our Services or open an account;

• When you submit application or contact forms;

• When you interact with us via telephone (which may be recorded), letters, social media, or email;

• When you carry out transactions through our Services;

• When you provide feedback or submit complaints;

• When you grant device permissions (such as location sharing) to our Platform.

3. WHAT PERSONAL DATA WILL UNIVERSELLE SHOP COLLECT?

3.1 The personal data collected may include, but is not limited to:

• Name, email address, and date of birth;

• Billing and delivery addresses;

• Bank account and payment information;

• Telephone number and gender;

• Government-issued identification (for identity verification/fraud prevention);

• Location data and device information (IP address, browser type, etc.).

4. COOKIES AND TRACKING

4.1 We and our authorized service providers may use "cookies" to allow us to collect or share information regarding your use of our Services. These features help us improve our Platform, offer new features, and serve relevant content. You may refuse the use of cookies through your browser settings, though this may limit your ability to use the full functionality of the Platform.

5. HOW DO WE USE THE INFORMATION YOU PROVIDE?

5.1 We process your data for purposes including:

• Processing transactions and managing your user account;

• Enforcing our Terms of Service and protecting the safety of our Users;

• Conducting data analytics to improve our products and user experience;

• Marketing and advertising relevant products or services to you;

• Complying with legal processes and governmental requirements.

6. PROTECTION AND RETENTION

6.1 We implement a variety of security measures to ensure the safety of your personal data on our systems. Personal data is contained behind secured networks and is only accessible by a limited number of authorized employees.

6.2 We will retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal and business requirements. Once no longer needed, we will destroy or anonymize your data.

7. DISCLOSURE TO OUTSIDE PARTIES

7.1 In conducting our business, we may need to disclose your personal data to third-party service providers, agents, or affiliates (such as logistics providers, payment processors, or marketing partners).

7.2 We require these third parties to keep your personal data secure and to process it only in accordance with our instructions and applicable Privacy Laws.

7.3 We use YouTube API Services to allow Users to share video content. By using this feature, you agree to be bound by the Google Privacy Policy (http://www.google.com/policies/privacy).

8. SHARED RESPONSIBILITY FOR SELLERS

8.1 Sellers who receive a buyer’s personal data through Universelle Shop must:

• Comply with all applicable Privacy Laws;

• Use buyer data only to respond to inquiries or complete transactions;

• Refrain from contacting buyers outside of the Universelle Shop platform without consent;

• Employ sufficient security measures to protect User data;

• Notify the Universelle Shop Data Protection Officer immediately at support@universelleshop.com in the event of a potential data breach.

9. INFORMATION ON CHILDREN

9.1 Our Services are not intended for children under the age of 13. We do not knowingly collect data from children under this age. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us so we can remove the information and close the account.

10. OVERSEAS TRANSFERS

10.1 Your personal data may be transferred to, stored, or processed outside of your country. In most cases, data is processed in Singapore where our servers are located. We will only transfer information overseas in accordance with Privacy Laws.

11. WITHDRAWING CONSENT AND UPDATING DATA

11.1 Withdrawing Consent: You may withdraw your consent for the collection or use of your personal data at any time by emailing our Data Protection Officer at support@universelleshop.com. Please note that withdrawing consent may result in our inability to continue providing Services to you.

11.2 Access and Correction: If you have an account, you can access or update your data via the "Account Settings" page. If you do not have an account, you may submit a written request to support@universelleshop.com.

12. QUESTIONS OR COMPLAINTS?

12.1 If you have any questions, concerns, or complaints regarding our privacy practices, please contact us at: Email: support@universelleshop.com